Help

During the first step of registration, you'll choose your account type:

• Traveler – standard member account: profile, myPharoos pass, points, favorites, trip planner, community.
• Business – for owners or managers of a bar, club, sauna, etc. After registering, you can claim or add your business and gain access to the business dashboard.
• Performer – for artists (drag, DJ, singer, etc.) who want a public profile and their own events.
• Organization – for non-profits, community centers, helplines, etc.

All other account types include all the features of a Traveler account. You don't become a local guide or destination partner during registration – you can add a guide later from your account, and destination partners apply without an account.

Yes. You will find Google and Apple buttons on both the sign-in and registration pages (if enabled). When registering, first select your account type and agree to the terms, then proceed to sign in via your chosen service.

An account created via Google or Apple does not have a password – you can set one at any time in Profile → Security. You can also link or unlink these services to an existing account there (unlinking is only possible if you have a password or another linked service).

After you sign up, we'll send you a six-digit code. Enter it on the email verification page (you can also find the link in your profile). The code is only valid for a short time, but you can always request a new one if you need to.

You'll need a verified email to do things like write articles, rate venues, or start groups. If you signed up using Google or Apple, your email is already verified automatically.

On the login page, click on Forgot password and enter your email address. We'll send you a link to set a new password; please note that the link is for one-time use and is only valid for a short period.

Once you change your password, you will be logged out of all remembered devices, so you'll need to log in again on those.

Go to Profile → Security to enable two-factor authentication: scan the QR code using an app like Google Authenticator (or enter the key manually) and confirm with the code from the app. Backup codes will appear—make sure to save them, as they are only shown once.

From then on, you will need to enter a code from your app or one of your backup codes every time you log in. To disable 2FA, you will need to provide both a code and your password.

If you check this box when logging in, you'll stay logged in on this device even after you close your browser. You can manage your list of remembered devices under Profile → Security → Remembered devices, where you can log out of any of them at any time.

Logging out only affects your current device; however, changing your password or enabling 2FA will log you out of all other sessions.

You can switch the language using the globe icon in the header. For logged-in users, this preference is saved to your profile (Profile → Preferences), along with your settings for distance units, temperature, currency, and time format (24h / AM-PM).

You can select the appearance in the menu under your avatar in the Appearance row: the moon icon = classic dark mode, the sun = light mode, and the aurora = dark mode with colorful accents.

In Profile → Edit Profile, choose a photo. A window called Crop Photo will open: drag the photo with your finger or mouse, zoom in using the slider (scroll wheel on desktop, two fingers on mobile), and tap Apply. The Skip Crop button will upload the photo as is.

The same goes for a performer's or guide's photo and cover photo, as well as an organization's logo.

You don't need a new account. On the website, go to Profile and click Become a performer / organization… (in the app, you'll find the same option in the Profile tab). Choose your role – performer, organization, or local guide – and a section will be added to your dashboard. You can also use the button on the Performers and Organizations pages.

Your profile starts hidden: fill it out in your dashboard and enable publishing. Organizations become public only after verification by our team. Your card, points, messages, and favorites all stay with you – everything under one login. You'll need a verified email address.

Once you set your home destination in Profile → Edit profile, a Local / Traveler toggle will appear in the menu under the appearance settings.

• Local – the site prioritizes your home destination (on the homepage, in the guide, events, offers, rewards, and articles).
• Traveler – the site behaves as it does for everyone else, on a global scale.

Nothing gets turned off; it's just a default filter—you can clear it with a single click in any list.

You'll find notifications under the bell icon in the header: new events in your favourite destinations and from your favourite performers, groups, approved articles or photos, venue replies to your reviews, tickets and bookings… You can set whether these should also come by email in your profile (Send notifications by email too). Security emails always come through.

Messages don't count towards the bell – they have their own Messages button showing your unread count. You can mute a conversation so it won't send you alerts.

In Profile → Preferences you can also turn on push notifications to your browser or phone (the myPharoos app sends push automatically) – tapping a notification takes you straight to the relevant page. You can separately set email reminders from your calendar – how many days in advance you want to be reminded about events, trips and bookings, and when your paid card is about to expire.

When you first visit, you can select which cookie categories you want to allow in the banner (essential cookies are always on, while preferences, analytics, and marketing are optional). You can change your choices at any time via the Cookie settings link in the footer.

In your profile, you can set your visibility within the community, who can send you messages, and which statistics are displayed publicly on your profile. You can also delete your account in your profile settings.

Go to Profile → Password and security and find the Email address section: enter the new address and your current password (for accounts that sign in with Google or Apple, just the address). You’ll get a verification code, and once you enter it, the change is done. Right there is a Resend code button in case it doesn’t arrive.

The Delete account section permanently closes your account. Your personal details, photo, favourites, trips, remembered devices and links to Google/Apple will be deleted. Your reviews and articles will stay up, but without your name. You won’t be able to sign in again.

In the myPharoos app: Profile → Account and security → Delete account. We remove your personal data within 30 days of deletion; payment records are kept for as long as the law requires.

Destinations are sorted by continent and country; on the Destinations page, you'll also find the Where to go? finder (see separate question). In the Guide, you can search by name and destination. Use the dropdown menu to choose sorting (recommended, ratings, newest, Most gay according to rainbow dots) or to show only Open now, myPharoos pass partner, or Safe space, and you can filter by amenities (Wi‑Fi, terrace, darkroom, wheelchair accessible...). The List / Map toggle shows the results on a map.

The search bar in the header understands multiple words at once – like "sauna barcelona" or "pride july" – and offers suggestions as you type.

If you enable your location, the homepage will show Venues near you sorted by distance (open ones first), and on a destination page, the venues will be sorted by their distance from you. In Local mode, this applies to your home destination.

For each venue, you can see What we offer icons (hover or tap to see a description) and photos from guests.

All times are always in the local time of the venue – "9:00 PM" in Bangkok means 9:00 PM in Bangkok. Where it makes sense (event pages, offers, ticket and reservation emails), we also include a "your time" conversion. On the destination cover, you can see the current local time and weather; you can set your preferred time format (24h / AM-PM) and units in Profile → Preferences.

Venues have opening hours set by day of the week (including two shifts per day, overnight hours, temporary closures, exceptions, and seasonal hours); the Open / Closed label is calculated based on the venue's local time. You can also see the date of the last update. If the hours seem incorrect, click on Opening hours not correct? Report below them.

Partner venues post time-limited offers (discounts, freebies, 2-for-1 deals, etc.) that are only valid on specific days and times. On the Offers page, you can see what is running right now and what is starting tonight; offers are also listed on the venue and destination pages.

The staff will apply the offer when they scan your myPharoos pass. Some offers are exclusive to higher-tier cards. All times are based on the venue's local time.

On the Destinations page, you enter when you want to go (month or season), whether you want it busy or quiet, and what kind of vacation you are looking for (city, beach, island, ski, winter sun, nature and mountains, party, culture and sights). You will get a list of destinations from all over the world sorted by how well they fit – each has a small season chart (how many people visit in a given month) and tags; what a destination does not offer is crossed out and ranked as a partial match.

You can also see the same season chart in the header of each destination. You can get to the destination from the results using a button and back again via the Back to search results link.

Accommodation (hotels, apartments, guesthouses, etc.) has its own Accommodation page and specific tags – gay hotel, men only, adults only, naturist, LGBT+ owned, 24-hour reception, beachside, in the gay district, and more – which you can use to filter. For each place, you'll see an estimated price from … / night, check-in and check-out times, and amenities.

You can't book accommodation directly through myPharoos yet: the Book button will redirect you to the accommodation's website or booking system. You can save places to your favorites or add them to your trip itinerary.

On the home page, in the Plan your trip box, enter your destination and dates, or leave the destination blank and tick what you want from your holiday (type of holiday, busy/chill, safety, price range, events, accommodation) – you'll get destinations ranked by percentage match. For your chosen destination, you'll see an overview of events during your dates, venues open on those days, accommodation, useful contacts, offers, transport, and locals; click Save as my trip to save the plan. Without dates, it defaults to "anytime" and the upcoming events.

In Profile → My trips, you then build your trip day by day: add venues and events using the Add to trip button, add custom items (flights, trains, etc.) complete with attachments, and tick off what you've done. A trip can have multiple stops (several destinations in a row) – in the destination planner, the Where next section suggests nearby destinations within 500 km with events during your dates, and you can add them as another stop with a single click. For venues in your trip, you can see whether they are open on that day.

Who will be there at the same time: if you turn on the setting in your profile to show your trips to others, you'll see members with the same setting whose trips overlap with yours in the same destination (without exact dates). Anyone who doesn't turn this on won't be visible anywhere.

Use the heart icon to save destinations, venues, events, performers, and local guides to Profile → Favorites (in the app, the Favorites tab). Your saved events will show up in your calendar and reminders.

• You'll get a notification in the bell icon when new events happen in your favorite destinations.
• If you favorite a performer, we'll let you know as soon as they add a new event or appear in another event's line-up (multiple events at once arrive in one summary notification).

In Profile → Calendar, you see all your trips, saved events, tickets you've bought, reservations, and card validity in one place (day / week / month view); the My Trips / Destinations toggle also adds all events in your home destination. The Apple/iPhone and Google Calendar buttons add a private subscription that updates automatically; Download .ics exports it once. An .ics file is also available for each trip and event; performers and organizations have their own event calendar to subscribe to.

Community is members-only: a list of members you can filter by destination and interests; above it you'll see performers and local guides for that destination. From a member's profile you can message them (if they allow it); you can block someone if they're being a nuisance.

Messages: you can delete your message (on the web using the trash icon on the message, in the app by long-pressing) – others will then see „Message deleted" instead of the text. You can mute a conversation.

Groups are created for a destination, venue, organisation or event – public or closed (the admin approves members). Each group has its own chat and a Shared in Group wall. A group can have rules – new members agree to them when they join.

Sharing to a group: on an event, venue, article, destination, performer, guide, organisation or hashtag, tap Share → Share to Group, pick the group and add a note. The item appears on the group wall and as a card in the chat – others can open it straight away by tapping. Member profiles can't be shared.

Your community profile (Community → your profile, or the “Activity” link in My profile) has a timeline of what you do on myPharoos: photos added to venues, reviews, published articles and, optionally, favourites, planned trips and venue visits made by scanning your card. You write nothing yourself – the entries appear on their own – and nobody reacts to them; it is not a wall or a social network.

Only signed-in members see it, and only what you allow: in My profile → Preferences → Activity on my profile tick what others may see. By default only photos, reviews and articles are visible; favourites, trips and visits are visible to you alone. Deleted content leaves the timeline. A destination page also has a “What’s happening in … from the community” block – it shows only what members allowed.

Hashtags are never entered in a separate field – just write them into a text: an article, a review, a photo caption or an event description (for example #bearweek, #drag, #karaoke). When the text is saved they are taken out of it and shown as links on the page. Clicking a #hashtag opens its page, where everything with that tag meets across destinations and languages: events, articles, venues, reviews and community photos.

Case and accents don’t matter (#BearWeek = #bearweek), hashtags are not translated, so they work in every language. Pure numbers (#2026) are not taken as hashtags. You can also type a hashtag into the search (“#drag”) and the suggestions in the header offer existing tags.

Yes, you can. Go to Profile → My articles (or use the Write article button on the Articles page) to draft your text, add a cover photo, and select a category and destination. For the photo, please include the author and license; for the text, mention the origin and sources, and choose an article license.

Once submitted, your article goes to review. After you've had a few articles approved, your future posts will be published immediately. You'll earn points for every approved article. Articles are then automatically translated into the other languages available on the site.

On the venue page, you can select your star rating, optionally rate specific criteria (price, cleanliness, safe space, service, atmosphere), and write a review. You can leave one review per venue, which you can edit for a certain period of time.

If the staff scanned your card before you left your review, it will be marked with a Verified visit badge. Venues can publicly reply to reviews, and you will receive a notification if they do. You cannot rate your own venue.

Reporting: You will find a Report button on every venue, event, destination, article, review, and profile. Simply select the reason (incorrect information, closed venue, inappropriate content, unsafe place, etc.), add a note, and attach a screenshot if needed; you will receive a message once we have processed your report. If a venue is missing, you can suggest it via the Is your venue missing? link at the bottom of the lists.

Yes – any member with a verified email can upload up to 3 photos per venue and a total of 20 photos right on the venue page (below the gallery). Photos are approved by the venue owner (or our team for venues without a manager); once approved, you'll get a notification and the photo will appear for others, who can give it a ♥. Venues can also set your photo as their main one.

Please only upload your own photos without strangers in the shot. Inappropriate photos can be reported and will be hidden automatically; photos that haven't received a ♥ in a year are eventually deleted – myPharoos is not a photo storage service.

On every destination page (and in the trip planner), you'll find an In Case of Emergency box: local emergency numbers (remember that 112 works throughout the EU), contact details for your country's embassies and consulates in that destination, and the 24/7 hotline for your country's Ministry of Foreign Affairs, if available.

You can toggle your home country within the box; a complete overview is also available on the In Case of Emergency page in the menu, where you can sort the offices by your current location. If any number is incorrect, please report it using the link right next to it.

When something serious happens in a destination – floods, an earthquake, unrest, a transport strike, a change in the law – we publish an emergency alert for it. You’ll see it as a strip on the destination page and on the home page. It also reaches your bell (and as a push notification, if you have push turned on) when the destination is your home destination, part of a planned trip or among your favourites. Your notification settings are never bypassed.

The alert says what is happening, since when (and until when, if known), links to news sources and offers emergency contacts including your country’s embassy. When the situation ends, we let you know.

Emergency alerts are never used for advertising. They are for information only and may arrive late – always follow the instructions of local authorities.

On each destination page, you will find a collapsible block with country information: currency, power sockets, tap water, tipping, emergency numbers, safety tips, and the legal status of LGBT+ people (legality, recognition of relationships, protection against discrimination). Wherever there is a risk of criminal prosecution, the block is expanded and highlighted in red. In the In an Emergency section, you will find diplomatic missions and helpline contacts.

We continuously update and automatically translate this information, so always double-check it with your home country's official sources before you travel.

On the event page, choose the number of tickets for each type, accept the purchase terms (you will see them before paying), and pay via Stripe – by card, Apple Pay, Google Pay or another method offered at checkout; free tickets require no payment. Once paid, you will receive a confirmation email, and your order with QR codes will be available under My Orders and in Profile → Pass → Tickets. Organizers can end ticket sales some time before the event starts – in that case, you will see „sales ended“ on the event page.

At the entrance, simply show your myPharoos pass – the staff will scan the card and check in all your tickets for that event (if you arrive separately, they will check in only the ones present, and the rest will remain on the card). You can also open the ticket as a large QR code or send it to a friend without a card. The seller is the event organizer; refunds are subject to the purchase terms (see the question below).

Without an account: you can buy tickets without registering – just your name and e-mail. The tickets and the receipt arrive by e-mail together with a personal link to your order (don’t share it – anyone with the link can see the order). At the entrance, show the ticket’s QR code. If you later create an account with the same verified e-mail, your orders are linked to it automatically.

Venue reservations: If a venue accepts bookings through the website, it will have a Book button on its page – select the day, time, and number of people, and you can check off preset phrases that the venue will see in their own language. The venue will either confirm or decline the reservation; you can find your bookings in your profile under Reservations, where you can also cancel them. For accommodations, the Book button leads to the accommodation provider's website.

It depends on the purchase terms, which you can see for each event before payment and later in your order details (Profile → Tickets). Usually, tickets are non-refundable, except in these cases:

• The organizer cancels the event – your money will be automatically refunded to your card and you'll receive an email. This always applies.
• The organizer changes the date and has selected the "refunds available for those who can't make it" option – a Return tickets button will appear in your order details.
• Return window (e.g., up to 7 days before the event), if the organizer offers one – the button in your order details will remain active until the deadline.

Refunds take a few days depending on your bank. For any other exceptions, please contact the organizer or reach out to us via our contact form.

A document is issued automatically for every paid purchase. You will find it in My orders – open the document (printable) or download the PDF. The link is also on the order page after payment.

For card levels and plastic cards the document is issued by the platform operator. For tickets and guided tours the seller is the organiser or guide – the platform issues the document as intermediary in their name. Prices are always final, including VAT.

Need it issued to a company? In My orders → Billing details fill in the name, address, company ID and VAT ID. They are used on all following documents; a document already issued does not change.

A refund automatically creates a corrective document (credit note) – you will find it with the same order.

The myPharoos pass is your membership card. It’s created automatically when you sign up, so there’s nothing you need to do. You can find it under Profile → Card: it displays your membership number, QR code, level, points, and history.

Simply show the QR code to the staff at any partner venue: they’ll scan it to log your visit, apply your perks and offers, issue rewards, and validate your tickets—all with one quick scan.

You earn points for:

• visiting a partner venue (the staff will scan your card; multiple scans within a short period don't count twice),
• writing a review of a venue,
• a published article,
• inviting a friend – both you and your friend get points; yours are credited after their first recorded visit,
• registering via a venue code (welcome points),
• checking in for participation in an organization campaign (volunteering).

You can view your points history in Profile → Card → History.

You can find the rewards catalog on the Rewards page (using the destination filter or the “only what I have points for” option), as well as on individual venue and destination pages. Just click Redeem—the points will be deducted and a voucher linked to your card will be generated.

At the venue, simply show your card; the staff will see what to provide you once they scan it and confirm the redemption. You can find your vouchers under Profile → Card → Rewards; you can cancel any unused voucher to get your points back. Expired vouchers will have their points returned automatically.

Partner venues accept the myPharoos pass – you’ll recognise them by the badge with a tick:

• Partner+ (green tick) gives every card holder a basic discount and may add benefits by card level (welcome drink, event entry…).
• Partner (blue tick) doesn’t have to give a discount, but scans your card – you get points for the visit, your tickets are checked in, and it may offer benefits by card level, “tonight” offers and rewards.

You’ll find the overview on the venue page in the Benefits for myPharoos pass holders block and in Profile → Pass → Benefits. The staff apply the benefit when they scan your card.

The card has Free (free for everyone, valid indefinitely as long as your account is active), Plus, and Premium tiers. A higher tier means more perks at partner venues and access to tier-exclusive offers and rewards. With Premium you also won’t see any ads on the website. You can find a detailed overview on the myPharoos pass → Compare tiers page.

You can get a paid tier on the card page by tapping the Get card button (payment via Stripe – by card, Apple Pay, Google Pay and other methods; monthly or yearly), and you can renew it the same way; we'll send you a reminder before it expires. Once it expires, the card simply reverts to Free.

Yes. In Profile → Card → My Card, you can Block your virtual card (the QR code will stop working) and unblock it later, or generate a New QR code – the old one will stop working. Your membership number, points, and status level remain unchanged.

We also recommend logging out of remembered devices in Profile → Security.

In Profile → Card → My cards (in the app on the Pass card next to Plastic card), click Order plastic card: enter the name for the card, choose the design, provide your delivery address and pay by card. Your card has a QR code and NFC chip and is linked to your account from the start.

You'll get a notification once it's sent; when you receive it, activate it in the same place by clicking Activate and entering your account password. No one can use it until you activate it. You can block your plastic card or report it as lost and order a new one; you can only have one in circulation at a time.

Yes. After you pay for a card level or a plastic card, the platform operator issues an invoice (tax document). You will find it in My orders, printable and as a PDF. The price you pay is final, including VAT.

Want it issued to a company? Fill in your Billing details in My orders before buying. A company from another EU country with a valid VAT ID gets a reverse-charge document.

Both are linked to the same membership—same member number, points, and status level. However, the plastic card has its own unique code, so if you generate a new QR code for your virtual card, the plastic one will still work (and vice versa). The staff will either scan your QR code or have you tap your phone against the NFC chip.

If someone else taps their phone against your card, they will only see a neutral page showing the card status—no personal information will be revealed.

In Profile → Overview, you'll find the Invite a Friend panel with your link, code, and QR. Once your friend registers using it, they'll get welcome points immediately; your points will be credited as soon as staff scans their card at a partner venue for the first time. You can view your referral stats in the same place.

If your business is already in our guide, open its page and click on Is this your business? Claim it. The fastest way is to use the code sent to your business's official email (if we have it on file) – once you enter the code, the business is yours immediately. Otherwise, you can upload proof or leave a note, and our team will review your request.

If your business isn't in the guide yet, go to Business Dashboard → My Businesses and click on Add new business. Fill out the profile, and it will be published once approved. One account can manage multiple businesses.

Listing is free for venues where the LGBTQ+ community is welcome: bars, clubs, saunas, cafés, restaurants, shops, accommodation, wellness and other services.

Listing requirements

• a real venue with a public address that guests can visit (not “address on request”)
• verifiable details: a website, social media or a phone number
• accurate information and photos without explicit content

What we don’t list

• erotic, tantric, Nuru and other intimate massages and services
• escort and any paid sexual services
• businesses that break the law or spread hate

18+ venues (saunas, clubs with a darkroom etc.) are listed, but marked as 18+ and never promoted on social media.

A company registration number is not needed for a basic listing. We only require it for the myPharoos pass partnership and for selling tickets.

Our team reviews every new venue, usually within a few days. We may ask for more details and may decline or later remove a listing that doesn’t meet these rules.

The dashboard (My businesses in the menu under your avatar) is where you manage your business: your profile in all languages (missing languages are automatically translated), categories, address and map location, contact details and social media, photo gallery and up to two videos, opening hours (by day, up to two shifts, overnight hours, temporary closures, exceptions, and seasons – the site then automatically displays Open / Closed and will occasionally ask you to confirm that your hours are still current), price range, local transport (we fill in nearby stops automatically from OpenStreetMap; once you edit them, we never overwrite them), reservations, events, offers, rewards, staff, reviews, visit statistics, and partnerships.

In the overview, you will also see rainbow dots with tips on what to fill in, and a Invite your guests panel with your business code and QR code.

In the Visibility section you’ll find stickers with your QR code and an events widget for your website – see the separate question.

In Venue Dashboard → Visibility you’ll find two tools that are free for every venue:

• Sticker with a QR code – choose the format (door, shop window, inside of the glass, table stand) and the language and download a print-ready PDF for your print shop. The code leads to your venue page. The sticker text depends on your partnership: without partnership “Find us on myPharoos”, Partner “We use myPharoos pass”, Partner+ also shows your discount. You can see how many times people scanned the code, how many signed up through it and how many guests would like to use myPharoos pass at your place.
• Events widget – events entered on myPharoos appear on your website automatically. You insert the code once (a script, or an iframe for Wix and similar), choose the look and the number of events. Guests can buy tickets right at the event. There is also a calendar link (iCal) guests can add to their phone.

You may use the myPharoos logo on the stickers and in the widget only as a link to your page on myPharoos.

A basic listing is free for every venue. A partner also accepts the myPharoos pass. In Venue Dashboard → Partnership you fill in your company details, choose a level and accept the partner agreement; our team then approves the application. Partnership is free of charge.

• Partner (blue tick) – badge and highlighting in listings, staff with the scanner and the myScanner app, points for guests per visit, verified reviews, ticket sales on the website, “tonight” offers, rewards for points and, voluntarily, benefits by card level. You don’t have to give a discount and there is no share of card sales.
• Partner+ (green tick) – everything in Partner plus a basic discount for all card holders (at least the set minimum) and a share of paid-card revenue based on scanned visits.

You can change the level at any time on the same page – you just accept the agreement again. You can print the agreement or save it as a PDF.

Fees. The portal takes a commission on tickets sold (you can see it on the Partnership page in the Fees and payouts panel) and Stripe charges its own payment processing fee – a link to Stripe pricing for your country is in the same place.

Countries without Stripe. Payouts go through Stripe Connect. If Stripe doesn’t operate in your country yet, you can still become a partner (highlighting, discount, benefits, offers, scanner), but you can’t sell tickets through the portal and there is no share of card sales – until Stripe adds your country.

In Venue Dashboard → Venue → Staff, you can add people in two ways:

• Create a staff account – enter a name, email and password (or let it generate one). The person doesn't need to register anywhere, and you can send them their login details with a single tap via Share (WhatsApp, SMS, email...). This type of account exists solely for the scanner: if you remove them or their set validity expires, the account is completely deleted.
• Invite a member via email or link/QR code – for people who already have a myPharoos account (the invitation has a limited validity).

Roles: owner (everything), manager (venue management without contracts and finances), staff (scanner only). You can revoke access at any time or limit it by date (for seasonal temps). You can also set up checkpoints (entrance, bar, cloakroom...) – so for every scan, you know exactly who scanned it and where.

The scanner reads a guest's card via camera or by manually entering the number, showing their tier, perks, active offers, rewards to redeem, and tickets for today's event; tapping Confirm logs everything at once. Staff never see a guest's personal details – just their first name and card tier. The scanner runs in your browser (Scanner link in your profile) or as the myScanner app for Android – see the separate FAQ for details.

myScanner is an Android app for your staff's phones – it reads myPharoos pass cards, reward vouchers, and tickets. Compared to the browser-based scanner, it features a faster native barcode reader and stays logged in between shifts.

To install: in Venue Command Center → Staff, you'll find the myScanner panel with a QR code and a Download app (APK) button. Open the file on your phone, Android will ask for permission to install from this source just once, then log in using your staff account email and password and allow camera access. The app will notify you automatically when a new version is available.

Offline mode: when you select your venue, the app downloads the list of tickets sold for events today and tomorrow, refreshing it every few minutes (you'll see a ⬇ icon at the bottom with the count and timestamp). If your connection drops, it will validate tickets from this list and sync them to the server once reconnected. Any ticket bought after the last sync won't be on the list – that's why you can set Stop ticket sales a few hours before the event starts if you don't have internet at the entrance. Visits and rewards are queued offline and confirmed later.

Both are for partners. In Venue Dashboard → Venue → Offers, you can create a time-limited offer: type (percentage, amount, gift, 1+1), name and description, validity window from–to, days of the week and hours (including overnight), total limit and limit per member, and optionally a minimum card level. It will appear on the Offers page, on your venue page, and in the destination.

In Venue Dashboard → Venue → Rewards, you enter a reward with a point price, image, validity, limits, and minimum card level; members exchange their points for it, and a voucher is generated. Staff can see both offers and rewards in the scanner when a card is scanned and can redeem or issue them upon confirmation. You can track redemption statistics in the dashboard; offers and rewards increase your rainbow dots.

Listing your accommodation is free. Claim or add your business as accommodation and fill in the price from … / night, check‑in and check‑out times, amenities, and tags for your property (gay hotel, adults only, LGBT+ owned, beach access…). Guests will find you on the Accommodation page, in filters, and in the trip planner.

Bookings: the Book button next to the accommodation leads to a link you provide (your website or booking system). In your control panel, you can see how many people clicked Book and your website – broken down by day, without any personal data. Partner venues also get stats on visits from card views.

In the venue form, you'll find the What we offer section – simply check the amenities (Wi‑Fi, air conditioning, terrace, darkroom, showers, wheelchair accessible, card payment…). These will appear as icons with descriptions on your venue page so guests can filter by them.

Guest photos: members can upload photos of your venue; before they appear publicly, you need to approve them in your Venue Dashboard → Community Photos (approve, reject, ban user). You can also set an approved photo as the main venue picture. For venues without a manager, our team handles photo approvals.

In Venue Dashboard → Venue → Events, you can create an event with a description in your language, a poster, event type, price or ticket link, and set up recurring dates (daily, weekly, monthly) – each date will have its own page. You can also invite performers to the line-up. Events may be subject to approval before they go live.

The Import button allows you to upload a calendar in iCal or CSV format, or enter a calendar URL that will sync automatically (e.g., an export from Facebook or Google Calendar). Imported events function exactly the same as those created manually.

Programme from your website: if your website has a calendar or a programme page, we can load your events automatically – a calendar directly, a programme written as text is read by artificial intelligence. Such events are marked and may contain inaccuracies, so please check them. You’ll find the source under Import in the Automatic sync part, where you can edit or switch it off.

Events entered on myPharoos can also appear on your own website automatically – you’ll find the widget in the Visibility section.

Selling tickets through the website is for partners. First, connect your Stripe Connect account in Venue Control → Partnership → Payouts (Stripe) (you can also do this as an individual; the button appears after your partnership is approved and is only visible to the venue owner). Then, turn on tickets for the event, check the purchase terms (ready-made sentences – for example, „tickets are non-refundable“, „refund up to X days before the event“), set when sales should end, and create ticket types (name, price, quantity, end of sales).

When connecting, Stripe takes you through its registration: you enter details about yourself or your company, an identity document and a bank account for payouts. Stripe verifies them – sometimes immediately, sometimes within a few days; until then your account shows “pending verification” and sales don’t start. You then sign in to your Stripe account directly at stripe.com, where you see payments, payouts and fees.

Visitors agree to the terms before paying, pay via Stripe (card, Apple Pay, Google Pay…), and the money goes directly to your Stripe account after deducting the portal commission and the Stripe processing fee (you can find the amounts for both and a link to the Stripe pricing on the Partnership page under the Fees and Payouts panel). You can see sales statistics and a list of buyers for the event; at the entrance, staff check in tickets by scanning a card or QR code – even without an internet connection.

Refunds are governed by the terms: if you cancel an event using the Cancel event and refund tickets button, the money is refunded to all buyers automatically; in case of a date change or within the refund period, buyers can request a refund for their ticket themselves in their order. Our team handles any other exceptions.

If Stripe is not yet available in your country, selling tickets through the portal is not possible – you can include a link to external ticket sales for your event.

For events with ticket sales, you simply pick from pre-made terms (e.g., tickets are non-refundable; if the date changes, we'll refund those who can't make it; refunds available up to X days before the event) and you can also add your own note. Customers will see these terms before paying and on their order confirmation. If you cancel an event, ticket buyers are automatically refunded and receive an email – this always applies.

Ticket sales are available for partner venues with a connected Stripe account; the portal takes a commission on each ticket sold according to your partnership agreement. In the event form, you can see the number of tickets sold / checked in / total revenue, as well as the list of buyers. The End ticket sales field (at the start time / X hours before) comes in handy when you're checking tickets offline without an internet connection – check out myScanner.

In the venue form, select your reservation mode: via myPharoos (set the duration, interval, capacity, maximum group size, how many hours in advance, and optionally automatic confirmation), a link to your own system, or just phone.

You can manage requests in the Venue Dashboard → Reservations (day / week / month): confirm, decline, cancel, mark as no-show, or add a reservation manually. You can reply to the guest using pre-written phrases, which they will read in their own language.

Yes. In the Venue Dashboard → Reviews section, you can see the average ratings by category as well as individual reviews. You can post one public response to each review (and edit it later). You cannot delete reviews; please use the Report button to flag any inappropriate content. Responding to reviews counts towards your rainbow dots.

The rainbow dots (0–6) indicate how much a venue engages with the community—it's not a quality rating. They are calculated automatically based on what you have filled out and what you offer: a complete profile, photos, opening hours, videos, social media, local transport, events, responses to reviews, partnerships, discounts and perks, offers, rewards, online booking, and collaborations with organizations.

In the dashboard, you can see how many points you need to reach the next dot, along with specific tips. Only venues that are actually visited by guests with a myPharoos pass can earn the fifth and sixth dots. The dots are recalculated every night.

In your venue dashboard you will find Billing. Fill in your billing details exactly as registered – legal name, address, company ID, VAT ID and whether you are a VAT payer. Without them tickets cannot be sold through the platform.

Documents to buyers are issued by the platform automatically in your name (as intermediary) right after payment. A VAT payer gets its own rate on the document (in the Czech Republic 12 % for admission to cultural events), a non-payer a document without VAT. Ticket prices are final – VAT is calculated from them. A refund creates a credit note.

The Billing page lists all documents issued in your name and your sales by month; you can download them as CSV.

The platform commission includes VAT and is deducted by Stripe from every payment. Once a month you receive a summary invoice for the previous month – already settled by set-off, nothing to pay. You will find it under Documents from the portal.

Refunds and fees: payments go directly to your Stripe account. On refunds Stripe does not return its fee for the original payment, and the portal commission is returned only if you cancel the event yourself. If you allow ticket returns, set a cancellation fee in the purchase terms (e.g. 10 %) to cover these costs.

Partner venues receive a share of paid-card revenue according to card visits. So that no venue has to invoice the platform for it, the platform issues the share document in your name (self-billing); you will find it under Billing in your dashboard.

You just give consent once: Billing → Card revenue share – self-billing (your billing details must be complete). Without consent the share is not paid out and waits for the next payout.

The share is an amount including VAT – for VAT payers the VAT is calculated from the amount paid out. If a document is wrong, let us know within 8 days.

When registering, select the Organization type. In Organization Zone → Our Profile, you fill in the type (non-profit, community center, helpline, health, sports, culture, Pride…), description, contact details, city, and registration info (company ID, link to the registry) – these are not displayed publicly.

The profile becomes public only after verification by our team; a verified organization receives a badge and is automatically listed in the Useful section.

In Organization Zone → Campaigns, you can create a call for volunteers, a fundraiser, a petition, etc., including dates, location, an external link (Donate / Sign), a fundraising goal, and points for participation. You can publish once your organization is verified.

Members sign up for the campaign; for volunteer campaigns, you check them in on-site by scanning their card in the Scanner (where the organization can see its open campaigns) or by using the Check-in button in the list of registered participants. Checked-in members receive points. Campaigns are displayed on the homepage, within the destination, and on the Get Involved page.

Organization: members can Follow your organization. When you publish a new campaign or event, followers get an email. You can see how many followers you have in your organization's zone overview and in Visibility.

Performer: members can add you to their Favorites (heart icon on your profile). When you add a new event or a venue or organization confirms you in the line-up, they get a notification in the bell and a push notification. You can see how many people have you in their favorites in Visibility.

You'll reach the most fans with a QR code on posters and in your bio on social media – see the question about visibility.

In Organization Zone → Partner Venues, you can send a collaboration request to a venue (or they can send one to you) and the other party confirms it. The partnership will then appear on both the venue's and the organization's pages, and the venue will receive a rainbow dot for being a verified organization.

You can then host your own events at a partner venue or at your own location.

Yes. In Organizer Zone → My Events (or for performers in Performer Zone → My Events) you can create an event including recurring dates and import from iCal/CSV, and invite performers to the line-up. You'll see your events in the monthly Calendar too (organizers in the Calendar menu, performers in Bookings).

Selling tickets online:

1. Fill in Billing (details for invoices to buyers).
2. In the same place, in the Payouts (Stripe) panel, connect your own Stripe account – Stripe will guide you through registration (details, ID verification, bank account) and verify you.
3. For your event, check Sell tickets via myPharoos, save it, and add ticket types below the form.

Money goes straight to you after deducting the portal fee and Stripe charges. In your events list you can see how many tickets have sold, and in the event details you'll find sales figures, checked-in count, revenue and a list of buyers. When people arrive, you check in tickets using the scanner – see the question about ticket scanning.

If your event is already listed in the guide by us, click Are you organizing this event? Take over on its page and choose who to transfer it to (organization, business or performer).

When you sign up, choose the Performer account type. In Performer Zone → My Profile, fill in your stage name, genres, bio, profile photo and cover photo (you can crop and adjust it after uploading), gallery, videos, social media links and booking contact, then check Profile is public. Our team will verify it and add a badge.

In Collaborations, you can request to work with venues where you perform (both sides confirm) – you'll then appear on their page. Venues, promoters and our admin can invite you to their event line-ups; accept the invitation in your zone overview and the event will show up on your profile.

Your profile is visible in the Performers list, on your destination page and in the Community. People can add you to their favorites and get alerts when you have new events. In Visibility you'll find a QR code to your profile, posters and an event widget you can embed on your website.

In your performer profile, you choose your booking mode: e-mail (contact), or through myPharoos – interested parties fill in their date and request, and you confirm or decline it in Performer Zone → Bookings (you can also use ready-made replies that they'll read in their own language). You can set how many days in advance people can request you, and manually add your own available dates.

The monthly calendar in Bookings shows your bookings and your events (time and name; click to open an event) and keeps track of booked days. Deposits and booking payments are not handled through the website.

Performers, organisations and local guides all have a Visibility section in their profile:

• QR code to your profile with custom text underneath (for example „Add me to your favourites – I'll let you know about new events"). Every scan counts towards your stats.
• Ready to print: A4 poster, A5 flyer and business cards (10 per A4) – these open as a print page that you can also save as a PDF to send to your printer.
• Image for social media (PNG) and the QR code itself (SVG).
• Stats: QR scans, how many people have you in their favourites (for organisations, how many follow you), widget views and clicks.
• Widget with your events on your website (performers and organisations) – events you've listed on myPharoos will display automatically on your site, and visitors can buy tickets right there. Plus a link to an event calendar (iCal) that your fans can add to their phone.

Put your profile link in your Instagram or TikTok bio – anyone who adds you to their favourites will hear about every new event.

Performers and organisations have a Ticket Scanner panel in Visibility, with a button Open scanner. In the scanner, the option „🎟 your name" is already selected.

• Scan the ticket's QR code – the scanner shows the ticket type and name, and you check it in with the Confirm button. If the same ticket is scanned again, the scanner will reject it.
• If the buyer shows their myPharoos pass card instead of a ticket, the scanner finds their ticket for your event today.
• You can only check in tickets for your own events.

The scanner runs in your phone's browser or in the myScanner app for Android – download it from the same panel (QR code and Download button) and sign in with your account email and password. If your account was created via Google, it has no password – set one in My account → Password and security.

No signal: if you open the scanner while online, it downloads tickets for today's and tomorrow's events and checks them in offline too; everything syncs once you're back online. A ticket bought after that won't be in the list – so you can set Stop ticket sales a few hours before your event starts.

No. The platform issues the buyer's document automatically after payment, in your name as intermediary. It needs your billing details for that: fill them in under your performer / organisation area → Billing. Without them tickets cannot be sold through the platform.

Selling as a company or sole trader? Fill in your legal name, address, company ID and, if applicable, VAT ID and rate. Selling as a private individual without registration? The buyer gets a “payment confirmation” – but you are responsible for any tax and licensing obligations yourself.

The platform commission includes VAT; once a month you receive a summary invoice, already settled by set-off. You can download all documents as CSV.

Refunds and fees: payments go directly to your Stripe account. On refunds Stripe does not return its fee for the original payment, and the portal commission is returned only if you cancel the event yourself. If you allow ticket returns, set a cancellation fee in the purchase terms (e.g. 10 %) to cover these costs.

Anyone with a member account who knows their destination well and wants to offer travelers tours, excursions, bar crawls, or companionship. A guide profile is added to your account (one per person) and is tied to one home destination.

Everything you have as a member (articles, groups, card) stays with you; plus, you get a guide zone for managing offers and bookings.

In the guide zone, you fill out your profile (languages, focus, bio, photos) and submit it for approval. Once approved, you also complete Stripe Connect – it serves as both identity verification and your payout account. Only then does your profile become public (on the destination page, in the guide directory, and in the community).

Stripe is required even for volunteer guides who aren't selling anything – purely for identity verification.

Stripe Connect can only be set up in countries where Stripe operates (see the list at stripe.com/global). If your destination isn't in one of those countries, you won't be able to connect your account yet – get in touch with us and we'll sort out an individual verification.

A license is a badge, not a requirement: you can upload your credentials in the Guide Zone, our team will verify them, a badge will appear on your profile, and the document will then be deleted. However, some destinations require a license for paid tours—without a verified license, you won't be able to post paid offers there.

In the Guide Zone → Offers section, you can set up a package: type (tour, excursion, nightlife, escort, tickets, other), description, what is and isn't included in the price, duration, price per person or per group, minimum and maximum number of people, languages, meeting point with a map, and the venues included. You can have a limited number of offers.

An offer may only contain your services – never accommodation or transport as part of the price. Your first offers are approved by our team, while subsequent ones are published immediately.

For each listing, you choose the mode:

• Fixed dates – you add specific time slots (one by one or in bulk); the traveller picks one and pays right away.
• By request – the traveller suggests a date and sends you a message; you confirm it within the deadline (or offer a different time) or decline, and the traveller pays by the set deadline if you've approved.

Unconfirmed or unpaid requests expire automatically and the spots open up again. You manage all requests and bookings in Guide Zone → Bookings (Pending / Upcoming / Past); in the Calendar menu you see them by day – highlighted in orange are the ones waiting for your response or payment.

Travellers pay by card via Stripe. The money goes to your Stripe Connect account after deducting the portal commission and the Stripe payment processing fee (which varies depending on the country and card type – you can see both the commission amount and a link to the Stripe pricing in your guide zone near the Stripe panel). Once paid, you both get a notification and an email, and the experience is added to the traveller's trip plan and calendar.

Free bookings don't require payment and are confirmed immediately.

When creating an offer, you choose one of three presets: flexible (full refund up to 24 hours before the start), moderate (full refund one week in advance, 50% refund up to 48 hours before), or strict (full refund 14 days in advance, 50% refund up to 7 days before). Travelers can see exactly how much they will get back before they book.

If you cancel a booking yourself, the traveler always gets a full refund. Cancellations are managed in Guide Zone → Bookings, while travelers can handle theirs under My Guides.

Only travelers who have actually experienced the service—you can write a review for a limited time after a completed booking. You can publicly reply to reviews in Guide Zone → Bookings. Your average rating is displayed on your profile and on your listing card in the directory.

Your profile also features rainbow dots based on your profile completeness and activity level.

You can find guides on the destination page or in the Local Guides directory. On the offer page, select your date (or suggest your own), the number of people, and send your booking request. You can manage everything else—payments, status, cancellations, and reviews—under My Guides in your profile.

Once confirmed, the experience will automatically be added to your travel itinerary, calendar, and reminders. You can message your guide directly from their profile.

In Guide Zone → Visibility you'll find a QR code to your profile with custom text (like „Book a tour on myPharoos"). You can download business cards (10 per A4 sheet), an A5 flyer, an A4 poster, a social media image, or just the QR code on its own. You'll see how many times people have scanned the code and how many have added you to their favorites.

Put the link to your profile in your bio on social media and in emails – your guests can book a tour with you right away.

No. The platform issues the buyer's document automatically after payment, in your name as intermediary. It needs your billing details for that: fill them in under your guide area → Billing. Without them tours cannot be sold through the platform.

Selling as a company or sole trader? Fill in your legal name, address, company ID and, if applicable, VAT ID and rate. Selling as a private individual without registration? The buyer gets a “payment confirmation” – but you are responsible for any tax and licensing obligations yourself.

The platform commission includes VAT; once a month you receive a summary invoice, already settled by set-off. You can download all documents as CSV.

Refunds and fees: payments go directly to your Stripe account. On refunds Stripe does not return its fee for the original payment, and the portal commission is returned only if you cancel the tour yourself. With flexible cancellation terms (full refund) you bear these costs – consider moderate or strict terms.

An institution—such as a city council, regional authority, ministry, tourism board, airport, transport operator, Pride organization, or a community and health organization—that publicly stands up for LGBTQ+ travelers in their destination or country. A destination partner does not guarantee or rate businesses; it is a public commitment and a signal of trust for travelers.

Without registering an account: fill out the application on the Destination Partners page (name of the institution, type, website, contact person, work email, destination or entire country, and a statement composed of pre-set sentences or your own words). After that, verify your work email and our team will approve your application.

Participation is free. You can edit your details later via a link sent to your registered email; any edits made by an approved partner will be reviewed again.

You get a logo block and a statement on the page of every selected destination (or all destinations in a country), a highlight on destination cards, a dedicated partner page, and a Destination Partner badge with HTML code for your own website. Airports or carriers can be highlighted directly at their hub in the Getting there section.

Every visitor will read the statement, which is built from pre-set sentences, in their own language.

Use the Contact link in the website footer and select the partnership topic. If you are logged in, the form will be pre-filled; we will get back to you at the email address provided.