Terms of service | Gay Guide & Travel

These terms govern the use of the website mypharoos.com, the app and related services ("myPharoos" or "the platform"). By registering or using the platform you agree to them. Some areas are covered by separate documents as well: Privacy Policy, Terms for Authors and the Partner Agreement.

1. Operator

The platform is operated by Avantura s.r.o., company ID 21056030, Varšavská 715/36, 120 00 Prague 2, Czech Republic ("we" or "the operator"). Contact: mypharoos@mypharoos.com, contact form.

2. What myPharoos is

myPharoos is an information and community platform for LGBTQ+ travellers: a guide to destinations, venues, accommodation and events, a member community, the Pharoos pass virtual card with partner perks, ticket sales for organisers, and tools for venues, organisers, performers, organisations and local guides.

Information in the guide (opening hours, prices, descriptions, reviews, rainbow dots, practical country information) comes from venues, members, public sources and from us. We try to keep it accurate but cannot guarantee it is complete or up to date. Check important details with the venue or the authorities before you travel. We are not a travel agency or an accommodation provider; accommodation bookings and most purchases take place directly with the provider.

Part of the venues' programmes is loaded automatically from their public websites and calendars (a programme published only as text is read by artificial intelligence), and the texts on the platform are translated into other languages automatically. Such events and translations are marked; they may contain inaccuracies, so check the date, price and entry conditions with the organiser. A venue can switch its automatic event source off in its dashboard or edit the events.

3. Account

The platform is intended for people aged 18 and over.
You provide truthful details when registering and keep them current. Everyone has one personal account; a business, performer or organisation account is tied to the person who manages it.
You are responsible for your credentials and for everything that happens under your account. Report suspected misuse to us; we recommend enabling two-factor authentication.
You can delete your account at any time in your profile. Some data must be kept by law (e.g. payment records).

4. Pharoos pass

The basic virtual card is free and valid for as long as your account exists. Higher levels (Plus, Premium) are paid monthly or yearly; when they expire the card returns to the basic level.
The card is personal and non-transferable. Perks are redeemed by the holder when partner staff scan the card. A partner may refuse a perk on reasonable suspicion of misuse or where the perk's conditions say otherwise (e.g. selected items only).
Perks, discounts, "tonight" offers and rewards are provided by partners at their own discretion; their scope and availability may change. They do not create a legal claim against the operator.
Points are earned for actions described in the app (visit, review, article, invited friend, campaign participation). Points have no monetary value, cannot be paid out or transferred and may be removed in case of abuse. Reward vouchers are valid until the stated date.
You can block the card or generate a new QR code in your profile, e.g. if you lose your phone.

5. Paid services and payments

Payments are processed by Stripe; prices include VAT unless stated otherwise.
A paid card level is a digital service that starts immediately after payment. By paying you expressly request immediate provision and acknowledge that you lose the right to withdraw within 14 days. If the service doesn't work, contact us – we'll sort it out.
Renewal extends the current validity. Automatic renewal applies only if you switch it on in your profile; you can switch it off at any time.
Who issues the invoice for tickets and other third-party purchases is stated with the order (usually the organiser).

You will find the document for every purchase in My orders (also as a PDF). For card levels and plastic cards it is issued by the operator; for tickets and tours by the operator as intermediary in the name of the organiser or guide. To get it issued to a company, fill in your billing details there; a refund creates a corrective document.

6. Tickets

Event tickets are sold by organisers (venues, performers, organisations); the operator only intermediates and provides the technical solution for payment and check-in. The ticket contract is between you and the organiser.
A ticket is linked to your account and card; at the entrance it's enough to scan the card or the ticket's QR code. Each ticket is valid for one entry. Don't copy QR codes or share them publicly.
Cancellation, refunds, date changes or event cancellation follow the organiser's conditions; for a cancelled event the organiser refunds the ticket price. The operator helps with communication but is not responsible for the event.
Don't resell tickets above face value. The organiser may invalidate such tickets.

Tickets can also be bought without an account – with just a name and an e-mail. The tickets and the receipt arrive by e-mail together with a personal link to the order (tickets with QR codes, receipt, refund if available). Do not share the link – anyone who has it can see the order. At the entrance you show the ticket QR code. If you later create an account with the same, verified e-mail, the orders are added to it automatically; until then the tickets are not linked to a card and earn no points.

7. Member content

Reviews, articles, photos and other content you post are governed by the Terms for Authors. In short: post only your own or lawfully used content, truthfully, without hidden advertising and without exposing other people. We may moderate content, return it for changes or remove it.

Your community profile shows an overview of your activity on the platform (photos added, reviews, published articles; optionally favourites, trips and venue visits). Nobody reacts to it and only signed-in members see it. What others see is set in your profile under Preferences; by default only photos, reviews and articles are visible. Words you write with a #hashtag become links to that hashtag's page, where the content of all members and venues meets.

8. Community rules

myPharoos is a safe space. The following is prohibited in particular:

harassment, threats, hate speech, discrimination, bullying;
revealing another person's identity, orientation or location without their consent;
sexually explicit content, offering or seeking paid sexual services, content involving minors;
spam, fraud, fake profiles, selling drugs and other illegal content;
automated scraping of the platform's content, circumventing protections and interfering with operation.

Report violations with the flag next to content or a profile. In case of violation we may remove content, restrict account features or close the account, in serious cases without prior notice.

9. Venues and business accounts

A venue listing in the guide is free. A venue may only be claimed by its real owner or an authorised person; we verify claims. False claims are revoked.
Venue details must be truthful and current. The venue manager is responsible for the venue page, events, offers and replies to reviews.
Member reviews cannot be deleted; a venue can reply publicly and report those that break the rules.
Venues that are not welcome here – especially those that discriminate against the community – may be removed from the guide.
Accepting the card, discounts, offers, rewards, the scanner and card revenue shares are governed by the separate Partner Agreement.
A venue may use the myPharoos logo and brand on the stickers and the website widget it generates in its business dashboard, solely to link to its page on myPharoos; any other use of the brand requires our consent.

10. Organisers, performers, organisations and local guides

Event organisers are responsible for the accuracy of event information, for the event taking place and for settling tickets. Selling tickets through the platform requires a connected Stripe account; the operator charges the commission stated in the sales settings.
Organisations are responsible for the content of their campaigns and the treatment of participants.
Local guides offer their services in their own name; the operator intermediates contact and any payment and charges the commission stated with the offer. The tour contract is between the guide and the member.
The operator may verify performer, organisation and guide profiles; verification is not a guarantee of their services.

Documents to buyers for tickets and tours sold through the platform are issued automatically by the operator in the name and on behalf of the organiser or guide, based on the billing details they enter in their area (Billing). The organiser is responsible for their accuracy, including VAT registration and rates; without them nothing can be sold through the platform. A private individual without registration is responsible for their own tax and licensing obligations.
The operator's commission is an amount including VAT where applicable. The operator issues for it a summary invoice once a month for the previous calendar month, settled by set-off (the commission is deducted at payment); the commission is returned only if the organiser or guide cancels the event or tour itself (the operator then issues a corrective document); if they refund a customer under their cancellation terms or at their own discretion, the commission is not returned. Payments go directly to the Stripe account of the organiser or guide, who bears the Stripe fees and refunds.

11. Rights to the platform

The platform, its design, code, databases, the myPharoos brand, Pharoos pass and rainbow dots are protected by intellectual property law. You may use the content for your own needs. Bulk copying, downloading or imitating the platform, including use for training AI models, is not permitted without our consent.

12. Liability

The platform is provided as is. It may be temporarily unavailable for maintenance or due to a fault; features may change or be discontinued.
We are not responsible for the conduct of venues, organisers, guides or other members, for the quality of their services or for the content they post.
Practical country information (legal situation, safety, emergency contacts) is indicative. Judge your own safety by the current situation and official sources; in some countries even using apps like this one may carry risk.
Emergency alerts for destinations (floods, unrest, transport strikes…) are for information only and based on available reports; they may arrive late or be incomplete. Always follow the instructions of local authorities and official sources.
Our liability is limited to the amount you paid us in the last 12 months, unless the law provides otherwise. Consumer rights under mandatory law are not affected.

13. Termination

You can close your account at any time. We may restrict or close an account for breaching these terms, after long inactivity (with notice) or when the platform is discontinued. If you close your account, the paid card period is not refunded; if we close it through no fault of yours, we refund the proportional part.

14. Changes to these terms

We may change these terms. We inform you of a new version in the app and ask for your consent; the version and effective date are always shown in the header. If you don't agree with the new version, you can close your account. Earlier versions are available in the archive.

15. Consumers and dispute resolution

If you are a consumer, you have rights under the law of your country of residence, which these terms do not limit. We resolve disputes by agreement first; you can turn to the Czech Trade Inspection Authority (coi.cz) or the EU online dispute resolution platform. These terms are governed by the law of the Czech Republic.

16. Contact

Avantura s.r.o., company ID 21056030, Varšavská 715/36, 120 00 Prague 2, Czech Republic, mypharoos@mypharoos.com. Reporting illegal content: the flag next to content or the contact form.

Version 1.1, effective from 20 October 2026.